Shipping Policy
All U.S. orders ship via USPS Mail in 1-2 business days. Please select the mail class that works best for you, or contact me for more information.
You can expect to receive tracking information on your order when I prepare your order for shipping, along with a notice of delivery when it arrives.
GIFT PACKAGING: Please let me know if this is a gift. I am happy to include a card and a personal note with your gift purchase.
ADDRESS: Please set the shipping address to the correct destination; whether to you or a gift recipient. Please check the shipping details under your account purchases. If the details are incorrect, please send me a note. I will work with you as best as I can! But it is your responsibility to enter the correct address, and you will be responsible for any further shipping fees if your order needs to be shipped again.
PACKAGING: Pottery is fragile and requires a lot of padding to arrive safely! I re-use packaging materials whenever possible, and have a whole team of neighbors, family, and friends saving me bubble wrap, packing peanuts, and wrapping paper. I encourage you to re-use these materials again, or to pass them along to another shipper! You may also return packaging to me, at your expense.
Refund Policy
If you are unhappy with any aspect of your order please reach out to Centered Vessel to let us know! I want you to love your new pottery.
SHIPPING DAMAGE INSTRUCTIONS: Please contact me immediately with photos of the damaged pottery and packaging. Please retain the damaged item(s) and packaging while a claim is processed through our carrier. It may be necessary to present them at the local post office. I will work with you on a replacement, shop credit, or refund.
RETURNS: If the delivered item does not meet your expectations, please contact me within 5-days of receipt to arrange for return. Please repack the pottery to arrive unused and in good condition. Return shipping, insurance, and tracking is your responsibility. If a piece arrives broken, it will not be refunded. It is your responsibility to file a claim with your shipping carrier.
Cancellation / Return / Exchange Policy
CANCELLATION: Please reach out ASAP if you need to cancel your order. Once the order has been packed for shipping it may not be canceled.
RETURNS: If the delivered item does not meet your expectations, please contact me within 5-days of receipt to arrange for return. Please repack the pottery to arrive unused and in good condition. Return shipping, insurance, and tracking is your responsibility. If a piece arrives broken, it will not be refunded. It is your responsibility to file a claim with your shipping carrier.
EXCHANGES: Please reach out if you need to exchange one item for another in my shop.
