We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
*Customer is responsible for return shipping, Harper James does not provide return labels. We recommend mailing your return with a carrier that offers tracking service so you know when the return has been delivered.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Not happy with your purchase? You can always contact us for any return question at email@example.com. We are here to help!
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like accessories including jewelry, bags, etc. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We do not offer exchanges as items might sell out. The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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